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the gold version that starts at $10,000) AppleCare+ extends hardware and phone support to three years with the additions of the up to two instances of accidental damage. AppleCare+ for the Apple Watch Sport and the standard Apple Watch will extend both the hardware support and phone support to two years, while adding up to two instances of accidental damage coverage. The upfront cost of AppleCare+ for iPhones and iPads, at the time of this writing, is $99, and the upfront cost of the program for iPods is $59.įor the Apple Watch, however, the AppleCare+ service will look slightly different. If you purchase coverage over the phone, you’ll also need proof of purchase, and you’ll be required to run a remote diagnostic to determine that your device is in good shape. If you purchase it through the AppleStore+, you’ll need to bring proof or purchase of the device and an employee will need to inspect the device before it the coverage can be added. If you decide to purchase it after you purchase your device, you can do so through an Apple retail store, or by calling 80. However, you can purchase AppleCare+ within 60 days of purchase, but it will require some gymnastics on your part.
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As of this writing, the iPhone service fee is $79, the iPad service fee is $49, and the iPod service fee is $29, plus applicable service tax on all.ĪppleCare+ is available at the time you make the purchase, and that is typically the easiest way to purchase it since it can be added to the device without issue. In addition to extending both your hardware warranty and phone support out to two years, this program gives you coverage for up to two incidents of accidental damage, with each incident subject to a device-specific service fee. This is the main value add for AppleCare+. Whatever it was, it was painful to witness and it killed your device.
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Maybe a seemingly short drop cracked your glass screen in a million places, or your phone went for an untimely swim. When it comes to an Apple mobile device, it seems like everyone has a horror story. iPhone, iPad, and iPod – The unholy trinity of cracked screens Here’s what you need to know to make a decision on whether you should purchase AppleCare or AppleCare+. AppleCare+ offers accidental damage protection on top of the extended warranty and support for iPhone, iPad, and iPod. The standard AppleCare protection plan extends the warranty plan and phone support for Mac, Apple Displays, ands Apple TV. However, there are ways of extending your standard support and increasing its coverage through Apple’s AppleCare program. The standard warranty doesn’t cover non-Apple accessories, physical damage, or liquid damage to the device. While each product will be different, the warranty will usually cover the device itself and the Apple-branded accessories included in the packaging against workmanship or material defects. From the date of purchase, you’ll receive a one year limited warranty and 90 days of tech support over the phone.
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Pop culture has made us all fairly familiar with the Genius Bar and the modern aesthetic of the Apple Store, but there’s more to Apple support than the retail experience.Īpple’s core hardware products - Mac and Apple Display, iPad, iPhone, iPod, and Apple TV - are all covered by the same standard support plan. This is especially true for first-time Apple users. And, with big buys, there is often a question of just how you’ll be able to insure it. Need technical support or service for your Apple products? Here's a rundown on your Apple support options.įor most people, buying a new computer or a mobile device is a big purchase.
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Customers with an active AppleCare+ plan also have 24/7 priority access to Apple's technical support representatives by online chat or phone.ĪppleCare+ coverage for Mac remains capped at three years outside of the United States.AppleCare and AppleCare+: What you need to know Previously, there was no way to extend AppleCare+ coverage for a Mac once the initial three-year coverage window elapsed.ĪppleCare+ for Mac provides up to two incidents of accidental damage protection every 12 months, each subject to a service fee of $99 for screen damage or external enclosure damage, or $299 for other damage. The new coverage must be purchased within 30 days of the end date of the original coverage, according to Apple. In addition to making AppleCare+ available for the Apple TV for the first time, Apple is now allowing AppleCare+ coverage for Macs to be extended indefinitely in the United States, according to an updated support document.Īfter paying upfront for an AppleCare+ plan for a Mac, the initial coverage period remains three years, but customers now have the option to purchase additional coverage that automatically renews annually until canceled.